Effective Date: [Insert publish date — e.g. 9 July 2026]
1.1 Introduction
Welcome to Ziko Lifestyle ("Ziko," "we," "us," "our"), the footwear brand owned and operated by
Thebespokeshoe, having its principal place of business at:
THEBESPOKESHOE
31-C, Shell Colony Road, Sai Baba Nagar, Near Sahakar Nagar No. 1, Chembur (East), Mumbai –
400071, Maharashtra, India
Landmarks: Next to Galaxy Arts | Opposite Nagori Tea Stall
GSTIN: 27BQLPD4778E1ZM
These Terms and Conditions ("Terms") govern your access to and use of www.zikolifestyle.com (the
"Site") and all products and services offered through it. By accessing or using the Site, creating an
account, or placing an order, you agree to be bound by these Terms, our Privacy Policy, Shipping
Policy, and Returns & Exchange Policy. If you do not agree, please discontinue use of the Site.
1.2 Eligibility
Ziko does not enforce an age restriction to browse the Site. However, under the Indian Contract Act,
1872, a valid, legally binding purchase contract can only be formed with a person who is 18 years or
older and of sound mind. If you are under 18, please have a parent or legal guardian complete the
purchase on your behalf. Orders placed by a minor without guardian involvement may be cancelled
at our discretion.
1.3 Products

All products are vegan (synthetic/PU/microfiber) leather footwear for men, designed for formal,
festive, and wedding occasions.
Product images are representative; minor variation in shade or texture may occur due to screen
calibration or manufacturing batch — this is not a defect.
Prices are listed in INR, inclusive of applicable GST. The price at the time of order confirmation is
final and binding.
We reserve the right to limit quantities or cancel any order at our discretion — including suspected
fraud, pricing errors, or stock unavailability — with a full refund for any amount already charged.

1.4 Account Registration
The Site allows you to create a user account to track orders, save addresses, and manage exchanges.
You are responsible for keeping your login credentials confidential and for all activity under your
account. Report any unauthorized use immediately to sales@zikolifestyle.com.

1.5 Orders & Payment

Ziko accepts online prepaid payments via Razorpay (UPI, credit/debit cards, net banking, wallets),
which is PCI-DSS compliant. Ziko does not store your card or UPI credentials.
Cash on Delivery (COD) is available on eligible pin codes and order values, subject to a COD
confirmation call/SMS before dispatch.
An order confirmation does not guarantee stock availability; in the rare event of a stock-out post-
order, we will notify you and issue a full refund within 5–7 business days.

1.6 Intellectual Property
All content on the Site — including the "Ziko Lifestyle" name, logo, product designs, and
photography — is the property of Thebespokeshoe and protected under the Copyright Act, 1957 and
the Trade Marks Act, 1999. Unauthorized reproduction or use is prohibited.
1.7 User Conduct
You agree not to: misuse the Site for unlawful purposes, attempt unauthorized access to our
systems, post false or defamatory reviews, or resell Ziko products commercially without written
authorization.
1.8 Limitation of Liability
Ziko shall not be liable for indirect or consequential damages — including inconvenience caused by
delayed delivery for a time-sensitive event such as a wedding — beyond the value of the order
placed. Given the occasion-wear nature of our products, we strongly recommend ordering with
adequate buffer time before your event (see Shipping Policy 3.4) and contacting our order team
directly for urgent requirements.
1.9 Governing Law & Jurisdiction
These Terms are governed by the laws of India. Any dispute shall first be raised with our Grievance
Officer (1.11). Unresolved disputes shall be subject to the exclusive jurisdiction of the courts at
Mumbai, Maharashtra.
1.10 Consumer Protection
Nothing in these Terms limits your rights under the Consumer Protection Act, 2019 and the
Consumer Protection (E-Commerce) Rules, 2020. You may also approach the National Consumer
Helpline (1915) or file a complaint at consumerhelpline.gov.in or edaakhil.nic.in.
1.11 Grievance Officer / Order Support
Grievance Officer: Mr. Gaurav
Email: sales@zikolifestyle.com
Phone: +91 99604 34005
Address: 31-C, Shell Colony Road, Sai Baba Nagar, Near Sahakar Nagar No. 1, Chembur (East),
Mumbai – 400071

Acknowledgment: within 48 hours | Resolution: within 30 days
For order-related queries:
Mr. Surjit — +91 70656 20122
Mr. Gaurav — +91 99604 34005
General support: sales@zikolifestyle.com | 9004138716
1.12 Changes to Terms
We may revise these Terms at any time. Material changes will be notified via the Site or registered
email. Continued use after changes constitutes acceptance.
==================================================