Frequently asked questions (FAQs)
How do I choose the right shoe size?
Choosing the right shoe size is essential for both comfort and long-term wear. We recommend selecting your regular shoe size, as our men's shoes are designed to fit true to standard sizing. Every product page includes a detailed Size Guide to help you compare measurements before placing your order. If you're between two sizes, consider the type of shoe and how you prefer it to fit. Formal shoes generally provide a secure fit, while loafers may feel more comfortable with a slightly relaxed fit depending on the design. If you're still unsure, our customer support team is always available to help you choose the correct size before ordering. Wearing the right size not only improves comfort but also extends the life of your footwear and enhances your overall walking experience.
Are your shoes made from genuine leather?
We offer a carefully curated collection of men's shoes made from premium genuine leather as well as high-quality vegan leather. The material used for each product is clearly mentioned on its respective product page so you can make an informed decision before purchasing. Genuine leather is valued for its durability, breathability, and ability to develop a rich character over time, making it an excellent choice for formal and everyday wear. Our vegan leather options provide a stylish, cruelty-free alternative with excellent comfort and a modern finish. Regardless of the material, every pair is selected with a strong focus on craftsmanship, durability, and timeless style to ensure long-lasting satisfaction.
Are your shoes handcrafted?
Many of our men's shoes are handcrafted by experienced artisans who pay close attention to every detail throughout the manufacturing process. From cutting premium materials to stitching and finishing, each step is carried out with precision to deliver footwear that combines comfort, durability, and elegant design. Handcrafted shoes often provide better finishing, superior quality control, and a more refined appearance than mass-produced footwear. Whether you're choosing formal leather shoes, loafers, tuxedo shoes, or traditional juttis, our commitment to craftsmanship ensures that every pair is made to meet high-quality standards. Please refer to the individual product description for specific details about its construction and materials.
Are your shoes suitable for everyday wear?
Yes. Our collection is designed to offer the perfect balance of style, comfort, and durability, making many of our men's shoes suitable for everyday use. We carefully select quality materials and construction techniques that provide lasting comfort throughout the day. Whether you're heading to the office, attending meetings, travelling, or going out for casual occasions, our footwear is designed to support your daily lifestyle without compromising on appearance. For customers looking for shoes specifically for weddings or special events, we also offer premium formal and occasion footwear. Each product description provides recommendations on the ideal use, helping you choose the perfect pair for your needs.
Can I wear these shoes for weddings, parties, and formal occasions?
Absolutely. Our collection includes a wide range of footwear designed specifically for weddings, parties, business events, festive celebrations, and formal occasions. Whether you're looking for classic Oxford shoes, stylish loafers, elegant tuxedo shoes, monk straps, or traditional juttis, you'll find options that complement both modern and ethnic outfits. Our designs focus on combining premium materials, sophisticated craftsmanship, and lasting comfort so you can look confident throughout your event. Many customers choose our shoes for weddings, receptions, corporate functions, and festive gatherings because they offer the perfect blend of elegance, durability, and all-day comfort. Be sure to explore the product descriptions to find the style best suited to your occasion
Do your shoes fit true to size?
Yes, our men's shoes are designed to fit true to standard sizing, making it easy for most customers to order their regular shoe size with confidence. Every product page includes a detailed Size Guide to help you compare measurements before making a purchase. Since different footwear styles such as loafers, Oxford shoes, monk straps, and traditional juttis may have slightly different fits, we recommend checking the size guide provided for each product. If you have wide feet, narrow feet, or are between sizes, our customer support team will be happy to help you choose the most suitable size. Selecting the correct size ensures better comfort, improved performance, and a more enjoyable wearing experience.
How long does shipping take?
Every pair of our men's shoes is carefully handcrafted and prepared only after your order is placed. This made-to-order approach allows our skilled artisans to focus on exceptional craftsmanship, precise finishing, and strict quality checks before your footwear is ready for dispatch.
To maintain our high standards, please allow up to 7 working days for processing and dispatch. Once your order has been completed and shipped, you will receive a confirmation email or SMS with your tracking details, allowing you to monitor your shipment in real time. The final delivery time will depend on your location and the courier partner's service.
We truly appreciate your patience, as this additional preparation time helps us deliver premium handcrafted footwear that meets the quality and attention to detail our customers expect.
How can I track my order?
Tracking your order is quick and easy. Once your order has been packed and dispatched, you'll receive a confirmation email or SMS containing your tracking number and a secure tracking link. Simply click the link to view the latest shipping updates, estimated delivery date, and current location of your package. If you have created an account on our website, you may also be able to view your order status from your account dashboard. If you do not receive your tracking details within the expected processing time, our customer support team will gladly assist you in checking your order status.
Do you offer Cash on Delivery (COD)?
Yes, we offer Cash on Delivery (COD) in selected serviceable locations across India. COD availability depends on your delivery PIN code and the courier partner servicing your area. During checkout, our system will automatically display whether the COD option is available for your address. In certain cases, a small convenience fee may apply, or prepaid payment may be required for high-value orders or locations where COD service is unavailable. We also offer secure online payment options, including UPI, credit cards, debit cards, net banking, and digital wallets, ensuring a safe and convenient shopping experience.
Can I exchange my shoes if the size doesn't fit?
Yes, we understand that finding the perfect fit is important, which is why we offer size exchanges in accordance with our Exchange Policy. If the size you ordered doesn't fit as expected, you can request an exchange within the eligible time period, provided the shoes are unused, in their original condition, and returned with all original packaging. We recommend trying the shoes on a clean indoor surface before deciding to exchange them. Once we receive and inspect the returned product, we'll process your exchange as quickly as possible. For detailed eligibility, timelines, and instructions, please refer to our Exchange Policy or contact our support team for assistance.
Can I return my order?
Yes. We want you to shop with confidence. If you're not completely satisfied with your purchase, you may request a return or refund in accordance with our Return & Exchange Policy. Return requests must be raised within the eligible timeframe, and the shoes should be unused, unworn, and returned in their original packaging with all tags and accessories intact. Once the returned product is received and successfully passes our quality inspection, eligible refunds are processed within 7–10 business days. Refund eligibility may vary depending on the reason for the return, product condition, and stock availability. For complete terms and conditions, please refer to our Return & Exchange Policy or contact our customer support team.
Can I cancel or modify my order after placing it?
Yes. Orders can be cancelled or modified free of charge before they are dispatched. Since every pair of our shoes is carefully handcrafted after your order is placed, we recommend contacting our customer support team as soon as possible if you wish to make any changes. Once an order has been dispatched, cancellations are no longer possible and any requests will be handled according to our Return & Exchange Policy. To ensure a smooth experience, please verify your shoe size, shipping address, and contact details carefully before completing your purchase.
What payment methods do you accept?
We offer a range of secure and convenient payment options to make your shopping experience simple and hassle-free. Customers can pay using major credit cards, debit cards, UPI, net banking, digital wallets, and other secure payment methods available during checkout. Cash on Delivery (COD) is also available for eligible PIN codes across India. All online transactions are processed through trusted and secure payment gateways to protect your personal and payment information. The payment options displayed during checkout may vary depending on your location and order value.
How should I care for my shoes?
Proper care helps preserve the appearance, comfort, and durability of your footwear for years to come. We recommend cleaning your shoes regularly with a soft cloth or soft brush to remove dust and dirt after each use. Genuine leather shoes should be conditioned periodically using a quality leather care product to maintain their natural finish, while vegan leather footwear can be cleaned with a slightly damp cloth. Avoid prolonged exposure to water, direct sunlight, or excessive heat, as these may affect the material and shape of the shoes. When not in use, store your footwear in a cool, dry place and use shoe trees whenever possible to help maintain their original shape and extend their lifespan.
Do your shoes come with a warranty?
Yes. We proudly offer a 6-month warranty against manufacturing defects on our men's shoes, reflecting our commitment to quality, craftsmanship, and customer satisfaction. Every pair is carefully handcrafted using premium materials and undergoes thorough quality inspections before dispatch to ensure it meets our quality standards.
If you experience a genuine manufacturing defect within six months of your purchase, simply contact our customer support team with your Order ID and clear photos of the issue. Our team will carefully review your request and, if it qualifies under our warranty policy, provide an appropriate resolution in accordance with our terms and conditions.
Please note that this warranty covers manufacturing defects only. It does not apply to normal wear and tear, accidental damage, improper use, water damage, scratches, colour changes from regular use, or damage caused by incorrect cleaning, storage, or maintenance. Following the recommended shoe care instructions will help keep your footwear in excellent condition and maximise its lifespan.
Will the color of the shoes match the product photos?
We make every effort to display our men's shoes as accurately as possible through high-quality product photography and detailed descriptions. However, slight variations in colour may occur due to differences in screen settings, monitor calibration, mobile displays, and lighting conditions during photography. While the actual product may appear slightly lighter or darker than the images, the design, craftsmanship, and material quality remain exactly as described. If you have any questions about a specific colour or finish before placing your order, our customer support team will be happy to assist you.
Do you offer free shipping?
Yes. We offer free shipping across India on all eligible orders, ensuring a convenient and hassle-free shopping experience. Every pair of shoes is carefully packed to protect its quality during transit and delivered through trusted courier partners. Once your handcrafted footwear is dispatched, you'll receive tracking details via email or SMS so you can monitor your shipment until it reaches your doorstep. Any special shipping conditions, if applicable, will be clearly mentioned during checkout or in our Shipping Policy.
Are your shoes made in India?
Yes. Our footwear is proudly handcrafted in India by skilled artisans who combine traditional craftsmanship with modern design techniques. Every pair is carefully made using premium materials and undergoes thorough quality checks before dispatch. By manufacturing locally, we are able to maintain strict quality standards while supporting Indian craftsmanship and delivering footwear that reflects exceptional attention to detail, comfort, and durability. Our goal is to offer premium men's shoes that meet the expectations of customers looking for timeless style and reliable quality.
How long do your shoes last with proper care?
The lifespan of a pair of shoes depends on factors such as usage, maintenance, and storage. Our handcrafted men's shoes are made using premium materials and quality construction techniques to provide long-lasting durability. With regular cleaning, proper storage, and appropriate shoe care, they can maintain their appearance and comfort for years. We recommend rotating your footwear instead of wearing the same pair every day, using shoe trees whenever possible, and following the care instructions provided for the specific material. Proper maintenance not only extends the life of your shoes but also helps preserve their original finish and comfort.
How can I contact customer support?
Our customer support team is always happy to assist you with product enquiries, size guidance, order updates, exchanges, returns, warranty claims, or any other questions before or after your purchase. You can contact us by email at sales@zikolifestyle.com or call/WhatsApp us on +91 70656 20122, +91 99604 34005, or +91 90041 38716 during our customer support hours. We aim to respond as quickly as possible and provide helpful assistance to ensure a smooth and enjoyable shopping experience.